- Description
- Specification
- Warranty
SOFA WARRANTY
At Affairs Living, we stand behind the quality of our products. We are committed to ensuring your satisfaction with our sofas, which is why we offer the following warranty terms:
1 Year Limited Warranty for Manufacturing Defects
We provide a one-year warranty covering manufacturing defects in critical components such as the recliner mechanism (excluding damage caused by excessive weight or foreign objects), sofa wooden frame, and base (including cloth, belt, and spring). These elements are integral to the performance and longevity of your furniture. If you encounter any issues with these components during the warranty period, please contact our customer service team for assistance.
Upholstery Material (Leather, Fabric, Foam, Stitch)
Our sofas are crafted using high-quality materials. In the rare event of unseen defects within the specified coverage period, we will repair or replace the affected parts. Please note that once the customer has accepted and signed off on the product, exchanges or refunds are not applicable due to the disposal of packaging and product usage. It's important to understand that our warranty does not cover normal wear and tear or damage resulting from exceeding the material's capabilities or defying its natural characteristics. While we use premium materials, regular usage will naturally lead to some wear over time. We encourage proper care and maintenance of your sofa to extend its lifespan.
Examples of exclusions include:
*Natural stretching of leather or fabric, leading to creasing
*Variations in foam density and shape due to hand-stuffing and user habits
*Stitching irregularities on stretchable materials
*Damage caused by improper cleaning agents or excessive force.
If you have any questions regarding our warranty terms or need assistance with a claim, please don't hesitate to reach out to our customer service team. Thank you for choosing Affairs Living for your home furnishing needs. We hope you enjoy your sofa for many years to come. Please note that our warranty does not cover damage resulting from wear and tear, mishandling, neglect, abuse, deliberate acts, or exposure to sunlight.
Sofa Free Delivery & Installation
Experience Effortless Delivery with Our Premium Service. Enjoy complimentary Delivery and Installation for purchases over S$99 made in a single transaction and delivered to one location within Singapore.
Please note that all additional delivery-related charges, including restocking and removal fees as listed on our website, are inclusive of GST.
Our dedicated team of professional movers will handle your items with care, transporting them to your home or office. They will then expertly assemble and install your furniture according to your preferences.
Should you have old furniture to dispose of, take advantage of our removal service for a nominal fee. Our team will responsibly remove your unwanted items, ensuring they are disposed of in an environmentally friendly manner. This leaves you with more space and less clutter in your home or office.
