FAQ for MattX Mattress and Adjustable Bed Base
Bedding Affairs Products
Mattress
1. What is our MattX™ Mattress made of?
Our MattX™ Mattress are made from Latex Memory Foam and Artic Cool Latex.
The MattX™ Hybrid Mattress is made of TENCEL™ Twin-Cool technology knitted top cover. The first layer is 100% natural latex from Thailand and certified by the Eco Institut to be free from harmful substances and chemicals that pose a health risk. The second layer is made of Cool Gel infused memory foam and tested to meet standards of CertiPUR-US© to ensure materials used does not deplete the ozone or contain harmful chemicals. The third and fourth layers consist of responsive foam to absorb and support movement.
The MattX™ DUAL Mattress comes with Artic Cool Technology™ super cooling zipper cover with the layer filled with Cool Gel infused memory foam certified by CertiPUR-US©. The second layer is made of responsive foam to absorb movement followed by a 10cm high-density support core foam-motion transfer control pad and used is certified by Certipur-US. Both MattX™ Mattresses come with anti-slip bottom non-woven fabrics with zip removable cover.
2. Where are your mattresses made?
Our mattresses are designed in Singapore and sourced from various manufacturers in Europe and Asia and are ISO 9001 compliant. The material used are certified 100% to be pure without any hidden or cost-saving materials. The factories we work with offer fair wages and a safe working environment for their employees.
3. Do the MattX™ Mattress sleep hot?
Our MattX™ Mattresses are specially made for a cool night’s sleep. Our memory foam is infused with Cool Gel to improve airflow, release trapped heat and help sleepers stay comfortable throughout the night.
The natural characteristic of latex allows air to circulate much better than many other types of mattresses compared to memory foam mattress. TENCEL™, known for its moisture wicking properties helps to make our MattX™ Mattresses cool and comfortable to rest on every night. Our Artic Cool technology™ provides better cooling power for more comfortable and breathable sleep environment all night long.
4. Does the MattX™ Mattress come with free trial?
We would like our customers to have as much comfort as possible with a good night’s sleep and we know it takes some time to get used to a mattress. Thus, we believe in your right to test our MattX™ Mattress with a 30-night free trial.
5. What is the return policy for the MattX™ Mattress?
You can send us an email to askme@beddingaffairs.com with your order number and the reason for your return. We will arrange for a time to pick up the mattress from you and we would either donate or sell it to a local charity or a secondary market.
There will be no fees deducted from you and you will receive 100% of your money back. However, you will be charged shipping fee (prices may vary based on location, shipping fees can be found here ) for delivery through our logistic partner, which is non-refundable. There could be more charges for delivery if there is only staircase and no lift landing on your unit. We will deduct the cost of the delivery and refund you the balance.
Any freebies that has been used will be charged at the original selling price minus 20%, otherwise if unused and in original condition, it will be returned without any further charges.
6. Does the MattX™ Mattress come with warranty?
Yes, there is a 10-year limited warrant on our MattX™ Mattress. The warranty is non-transferable and does not cover second hand, black market or hand me down MattX™ Mattress.
The MattX™ Mattress are designed to be placed on a firm, solid surface that is structurally capable of supporting its weight. The warranty does not cover damage of the mattress if it is placed on an unsuitable bed frame surface. The warranty applies to the following defects:
- Deterioration with a visible indentation that is greater than 1 inch that is not associated with an indentation or sag, caused by improper use or unsupportive foundation or adjustable bed base. Normal wear requires that a mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
- Any physical flaw in the mattress that causes the foam material to split or crack, despite normal usage and proper handling.
- Any manufacturing defect in the zipper assembly of the Mattress Cover.
7. How long will It take to receive my MattX™ Mattress?
When you make your order before 12 pm on weekdays, we are able to ship out on the same day and deliver within 3 to 5 business days. Please email askme@beddingaffairs.com to make a special request.
8. Are MattX™ Mattresses chemical free?
Yes, all of our mattresses are chemical-free and you can be assured to have a safe night sleep. We do not use any harmful chemicals in the production of the mattresses and all materials used are OEKO-TEX Standard 100, CertiPur-US and eco-institut approved.
With our purity certifications, which means they are:
- Made without ozone depleters
- Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
- Made without mercury, lead and other heavy metals
- Made without formaldehyde
- Made without phthalates regulated by the Consumer Product Safety Commission
- Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
9. Do MattX™ Mattresses smell?
With any new product there may be a slight scent, which goes away with time. The initial smell is similar to a new pack of tennis balls or a new car, and is normal and harmless.
For shipping and delivery, please click here to get more information.
Adjustable Bed Base
1. What kind of a bed setup should I have?
It is really up to your preference. At Bedding Affairs, we offer Sleepthetic™ Adjustable Bed Base which designed for ameliorate your health issues and ALYA™ Adjustable Bed Base which comes with an innovative Ai Function SMART Alarm, for more information can click the product name.
2. Can I place my mattress directly on the Adjustable Bed Base?
Yes, you can place your mattress on top of our Sleepthetic™ Adjustable Bed Base or ALYA™ Adjustable Bed Base which comes in the King, Queen, Super Single, Single and Split King sizes. We highly recommend our MattX™ Mattress which works well with our adjustable bed base as it may not work with other brands.
3. Can I use the Adjustable Bed Base with my existing bed frame?
Yes, you can! If your existing bed frame is open and slate-less and it fits with the dimensions of our adjustable bed frame you can use it. Check the dimensions and make sure our adjustable bed frame can fit within your existing bed frame.
4. What are the benefits of an Adjustable Bed Base?
Not everyone sleeps the same. With an adjustable bed base, you can elevate your head and/or feet to find the most comfortable positioning for you.
Not only is it comfortable, there are plenty of health benefits of using an adjustable bed base, too. Elevating your head can help reduce acid reflux and heartburn, for example, and elevating your legs can reduce swelling and varicose veins.
Plus, our Sleepthetic™ Adjustable Bed Base offers preset positions like zero-gravity and TV mode, height adjustable metal legs and silent german motor. All the luxury features you’ll love, for thousands less than other leading brands.
5. What sizes are available for the adjustable bed base?
The dimensions for the adjustable base are:
Split King (2x Single): 190cm x 182cm
King: 190cm x 181cm
Queen: 190cm x 150cm
Super Single: 190cm x 107cm
Single: 190cm x 91cm
All sizes of bed base are up to 39cm tall(from floor to top)
6. Is there a weight limit or a lifting capacity of the base?
Unlike most other adjustable bases on the market today, the Sleepthetic™ Adjustable Bed Base can handle an industry-leading 250 kg per base inclusive of mattress.
7. Do i still need a box spring or a foundation?
No, your Sleepthetic™ Adjustable Bed Base replaces your box spring foundation. Your mattress is placed directly on top of the base. If you have a bed with side rails, the base fits inside most bed frames.
8. Do I still need a bed frame?
Nope! Your Sleepthetic™ Adjustable Bed Base has 6 sturdy legs and does not need a frame. The base is free-standing and sits directly on the floor.
9. Why is it beneficial to sleep with legs elevated?
Your heart works hard during the day to pump blood through your body. And when you’re lying down flat for 7+ hours each night, it has to work that much harder to circulate your blood properly through your veins. You can give your heart a helping hand by elevating your legs and feet as you sleep, with your knees at a level height to your heart. This helps your blood flow more naturally and evenly, so you get a better night’s sleep.
10. What the limited Adjustable Bed Base Warranty covers?
Our Adjustable Bed Base comes with a 10-year limited warranty and covers the below:
Year 1-7: Full coverage parts and labor warranty. The limited warranty covers against defects in the workmanship or materials for a period of up to one (1) year from the date of purchase for newly purchased bed adjustable bases. Bedding Affairs will send replacement parts (at no cost to the purchaser) for any defective adjustable base part to the purchaser, and Bedding Affairs Sdn. Bhd. will pay all pre-authorized labor and transportation costs associated with the repair or replacement of any parts which Bedding Affairs Sdn. Bhd. determines to be defective.
Year 8-10: Customer to pay 80% of any charges to parts, labor, transport.
Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein. Specifically, the manufacturer warrants that for a full 10 years from the commencement date of this warranty, any defect in the workmanship or the materials used shall be covered. For purposes of this 10-year warranty, it specifically excludes the cover, shroud, platform, legs, actuator lift motors, massage motors, control box, power supply, and all power supply cords. The purchaser shall pay 80% of the current Manufacturer Suggested Retail Price (MSRP) of the replacement part, or the entire adjustable base if deemed irreparable at the sole discretion of the manufacturer. The manufacturer's liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight costs for said part.
This limited warranty does not cover or apply:
(1) To any damage caused to the adjustable bed base by the purchaser;
(2) If there has been any unauthorized repair or replacement of the adjustable base or parts;
(3) If the adjustable base has been mishandled whether in transit or by other means, subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner's Manual, this limited warranty, and any other applicable document published or approved by Bedding Affairs Sdn. Bhd.;
(4) In relation to damage to mattresses, fabric, cables, electrical cords, or items supplied by dealers (also known as retailers or resellers);
(5) If there have been any unnecessary service calls, including costs for in-home setup calls solely for the purpose of educating the purchaser about the adjustable base and/or for finding an unsatisfactory power connection;
For shipping and delivery, please click here to get more information.
